Refund and Returns Policy – kharidisite.com

Returns, Exchange and Refunds Policy

Returns, Refunds and Exchange is the scheme provided by various sellers listed on ‘Prime Kharidi’s’ website available at www.kharidisite.com or the mobile application under the brand name “Prime Kharidi” (collectively “Platform”), in relation to specific products. Returns, refund and exchange policy gives you an option to return, or exchange items purchased on the Platform, within the specified return/exchange period, as detailed on the product details page, subject to applicable terms and conditions set out under this Policy and/or such other policies as may be applicable from time to time.

Returns

At the time of purchasing any products that are listed on the Platform, You will be visiting the product description page which will set out whether the product is returnable or not. The products that are explicitly identified as ‘not returnable’ on the product detail page cannot be returned while the products which are identified as ‘returnable’ are eligible for return with the conditions as specified in the product description page and this policy. The Platform at its discretion may not accept returns of any Product for reasons, including but not limited to, the products being sold under any offer, promotion or discount, if the product being returned is not in good condition, etc.

Prime Kharidi shall not be liable or accountable for accepting returns in the circumstances where You have: (a) not followed the process of initiating returns as provided in this Policy and in other communications to You, (b) returned a shipments with wrong product, extra product or missing products,, and (c) acted in a bad faith or fraudulent manner. Further, in the event of abuse of the Platform or the Platform policies which include excessive returns, high claim percentage or refusal to accept shipments, indication of any fraudulent or suspicious activity or behavior on our Platform or association with any such activity or behavior, including where your user metrics such as your claim rate, return rate etc., are higher than the average rate of the other users on our platform (“Abuse of Platform Policies”); Prime Kharidi shall at its sole discretion not accept any return initiated by You or compensate you for wrong/damaged/missing products.

With respect to products that are identified as ‘non-returnable’ on the product display page, you will be allowed to exchange such products subject to applicable policies of the platform. In the event that a product for which only exchange is available as per the product description page, the user can opt for a ‘call me back’ option and the returns will be enabled for that user if it is found that the return has been initiated for genuine reasons, at the sole discretion of Prime Kharidi.

Return Options

Certain products on Prime Kharidi will have two return options available: (a) wrong/defective items return option, and (b) all return option. If a product does not have the aforementioned options for return, the return option available for the Product in the product description page will be applicable. All return options are subject to the product being identified as returnable in the product description page.

What is the ‘Only wrong/defect item return option’ and ‘all issue easy return’ options?

Subject to applicable policies, Prime Kharidi provides an ‘all return option’ to its users, wherein users will be able to enjoy certain privileges on a specific product in lieu of payment of a premium on the product cost. Features of an all return option are as follows:

the user will be allowed to return an already purchased product, if the said product is eligible for returns.
The user will be eligible to return the specific product for reasons other than the product being wrong or damaged.

The all return option is available only for specific products and may not be available for all products which are listed on the Platform.
If You are not availing an all return option, you may avail the ‘Wrong/Defect item return option’. If you opt for the Wrong/Defect item return option, then subject to applicable policies:

The user will be allowed to return an already purchased product, if the said product is eligible for return/exchange.
The user will only be eligible to return the product if the product received is defective, damaged, wrong or incomplete due to the seller’s fault.

Cost of Return

If you have opted for an all return option and are eligible to return the product as per applicable policies, you may return the product free of cost no matter what the reason.

If you have opted for the Wrong/Defect return option and are eligible to return the product as per applicable policies, you may return the product free of cost if fault with the product lies with the supplier. The following are the faults that lie with the supplier:

Return Reason Category	Actual Return Reason
Wrong Product	Wrong Size Delivered
	Same product in different colour
	Completely different product from the product shown
Defective Product	Product is dirty or with stains
	Product is broken
	Product is torn
Received incomplete product	Part of the product is missing
Received incomplete product	Less quantity than ordered

Exchange

You can check whether the product is exchangeable or not after the product has been delivered in the order details page in the ‘My Orders’ section. If the product can be exchanged, You may exchange the product, subject to applicable policies.

Eligibility of a product for exchange is subject to various aspects including but not limited to stock availability, address being serviceable, seller rating, catalog quality metric, and such other aspects at the sole discretion of the Platform. Further, the eligibility of the product to be exchanged will depend upon the reason for exchange provided by the customer. The product will not be eligible for exchange if the reason for exchange is either of: (a) the customer is not interested in the product, or (b) quality issues with the product.

Further, Prime Kharidi will not be accepting any exchanges if: (a) the product which is being exchanged is not the same product that was purchased originally, (b) you have not followed the process of initiating returns as provided in this Policy and in other communications to You, (c) in a bad faith or fraudulent manner. Further, in the event of any Abuse of Platform Policies, Prime Kharidi shall at its sole discretion not fulfill any exchange initiated by You.

The exchange request must be raised within the return window period specified on the product detail page.

In case of exchange, if the cost of the new product is more than the original product delivered, you will have to pay the difference in amount and if the cost of the new product is less than the original product delivered, the difference in amount will be refunded. In the event that Prime Kharidi or the seller is not able to meet the exchange requested by You due to non availability of the product, the exchange request will be converted to a return request by Prime Kharidi, at the sole discretion of Prime Kharidi and such a return will be subject to the terms and conditions of this policy.

Further, once a product has been exchanged, there cannot be any more exchanges on the same order.

How to return a Product?

You can return the products purchased on the Platform within the specified return period provided on the product description page. To return a product, please follow the steps mentioned below:

If a product is eligible for return, the user will be able to initiate the return request under the ‘My Orders’ section.
Create a ‘return request’ under the ‘My Orders’ section on the Platform and follow the instructions provided on the Platform.
After the ‘return request’ has been raised, Return ID will be generated by Prime Kharidi.
In case you purchase multiple products in a single order, return requests for individual items can also be raised.
Once a return request is raised, Prime Kharidi shall analyse the request and accordingly process the request internally. All return claims shall be subject to Prime Kharidi’s discretion and applicable policies.
If you have scheduled a pick – up for returning the product, please keep the items ready to be picked up by the delivery partners.
Please keep the product in the original manufacturer’s packaging, all tags should be intact, the product should be unused and warranty card, if any, should also be placed with the product.
At the time of pick up, our delivery partner may conduct a quality check on the product to ensure the product meets the criteria specified under return guidelines. If the product fails such a quality check, the product shall not be returned, and no refund shall be made against such product. .
Please note that the product will be picked up from the same address where delivery was made.

Further, on receipt of returned product, the product shall undergo a quality check. If the product returned is in an acceptable condition, as determined by Prime Kharidi at its sole discretion, the refund shall be initiated, otherwise the product will be re-shipped to you, at your cost, and no refund shall be initiated.

How to exchange a Product?

You can exchange the products purchased on the Platform within the specified exchange period, unless the ‘My Orders’ page specifies that the product is not exchangeable and subject to applicable policies. It is hereby clarified that exchange in this policy means exchange with the same product and not with a different product. To exchange a product, please follow the steps mentioned below:

If a product is eligible for exchange, the option shall be available against the product under ‘My Orders’ section.
Create a ‘exchange request’ under the ‘My Orders’ section on the Platform and follow the screens that are prompted.
In case you purchase multiple products in a single order, exchange requests for individual items can also be raised.
After an exchange request has been raised, Exchange Id will be generated.
Keep the items ready for exchange pick up. Please keep the product in the original manufacturer’s packaging, all tags should be intact, product should be unused and warranty card, if any, should also be placed with the product.
Once the original product is handed over to the delivery agent, the exchanged product will be delivered to you separately or by the same agent at the time of pick up, at the sole discretion of Prime Kharidi.
At the time of pick up, the delivery agent may conduct a quality check on the product to ensure the product meets the criteria specified under return guidelines. If the product fails such a quality check, the product shall not be exchanged.
The product will be picked up from the same address where delivery was made.

Refund

How will I get my refund?

Refund will be credited to the same source of payment from which payment was received, after deducting the cost of return (where applicable), once the return product is received.
If you desire to return a product, then you shall be entitled to receive only the amount actually paid by you for the purchase of the product, subject to applicable deductions.
In the event any product is returned, then any offer, promotion, discount applied to such product shall be forfeited.
If you have made the payment through your bank account, the refund will be credited to the same bank account from which payment was received after deducting the cost of return (where applicable), once the return is received.
If you have made the payment as cash on delivery, you will be given an option to either receive the refund in your bank account or as Prime Kharidi Balance. If you have chosen to receive the refund in your bank account, you will be required to provide us with your bank account details and the refund amount will be credited to the bank account details provided by you. Prime Kharidi shall not be liable to you in case incorrect bank account details have been provided by you.
In case of any discrepancies regarding receipt of refund amount, Prime Kharidi may request for additional information such as bank statement or any other relevant document.

When will I get my refund?

Following are the processing timelines after the product is received by us or when the seller notifies us of the receipt of the products.

Refund Method	Refund Time Frame
Credit Card, Debit Card, Net Banking, UPI Linked Bank Account	5-7 Business Days
Cash on Delivery (Refund to Bank Account in the event that the conditions for Instant Refund mentioned below are not met)	5-7 Business Days after updating the bank account details
Prime Kharidi Balance	Maximum up to 7 Business Days

Miscellaneous

Please note that all the customer claims and requests for return/refund shall be subject to Prime Kharidi’s satisfaction.

Prime Kharidi reserves the right, at its sole discretion, to amend, change, modify, add or remove any portion of this policy at any time without any prior written notice to you. It is your responsibility to review this policy periodically for any updates/ changes.

For any further queries regarding return, exchange or refund, please reach out to customer support at care@kharidisite.com